Our From the Desk of the COO series features stories, strategies and solutions from GeoWealth’s Chief Operating Officer, Jack Hannah. This ongoing series will provide insights for those working in, or heading up, back and middle offices. Enjoy these views from our resident Operations Guru, Jack!

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My Pathway to COO and What I Learned Along the Way

Jack, how did you come to be the Chief Operating Officer of GeoWealth, and what did you learn along the way?

The early days... Let me start by saying I don’t think I have a crazy unique story. I’ve worked most of my career in RIA firms. I had the pleasure of starting in the industry in 2008, during a really fun time for everyone (😉), on the bottom rung of the ladder at an RIA in Kansas City. That’s where I met Colin Falls, now President of GeoWealth...

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Top 4 Operational Bottlenecks at RIA Firms

Jack, what are the operational challenges you see keeping RIA firms from scaling and growing?

In my role as COO at GeoWealth, I’ve had the opportunity to analyze and consult with countless RIAs about the systems and processes at work inside of their firms. It is with that lens, that I've compiled this list of the top four operational challenges I often see getting in the way of scale and growth for advisory firms of any size...

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Operational Risk Factors Creating Liabilities for RIAs

Jack, what are the greatest operational risk factors facing RIA firms?

In my time both working at an RIA firm and serving them from my current seat as COO at GeoWealth, I’ve seen several factors cause more costly liabilities than any other process breakdown or business misstep. Let's run through the list...First up we have trade errors.

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The Evolution of RIA Operations


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